Shipping policy

Shipping Policy

Thank you for shopping at Nookez. We aim to provide a seamless shopping experience, including fast and reliable shipping. Please review our shipping policy below for more details.

1. Shipping Destinations

We currently offer shipping in to the Netherlands. If shipping needed outside Netherlands, contact up at info@nookez.com for quotation. If you have any questions about shipping to your location, please contact us at info@nookez.com.

2. Processing Time

  • All orders are processed within 1-3 business days after payment is confirmed.

  • Processing time may be longer during holidays, sales, or promotional periods.

3. Shipping Methods and Costs

We offer the following shipping options:

  1. Standard Shipping:

    • Estimated delivery time: 2-3 business days.

    • Cost: Depending on the size of the order and location. 

4. Delivery Time

  • Delivery times are estimates and are not guaranteed. They depend on the shipping carrier and your location.

  • Delays may occur due to customs processing, weather conditions, or other unforeseen circumstances.

5. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.

  • Use the tracking number to monitor your package’s progress on the carrier’s website.

6. Shipping Restrictions

  • Some countries may have restrictions on certain products. If your order cannot be shipped to your location, we will notify you and issue a refund.

7. Undeliverable Packages

  • If a package is returned to us as undeliverable (e.g., due to an incorrect address), we will contact you to arrange reshipment. Additional shipping fees may apply.

8. Lost or Stolen Packages

  • Nookez is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

  • If your tracking information shows the package as delivered but you have not received it, please contact your local post office or carrier for assistance.

9. Customs and Import Fees

  • International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.

  • We are not responsible for delays caused by customs.

10. Contact Us

If you have any questions about our Shipping Policy, please contact us:

  • Email: info@nookez.com

  • KVK nummer: 96545321

     

  • BTW nummer: NL005217264B69