Refund policy

Return and Refund Policy

Thank you for shopping at Nookez. We strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

Returns

  1. Eligibility:

    • To be eligible for a return, your item must be unused, in the same condition as when you received it, and must be from OUR collection. You can not return customized items.

    • You must request a return within 30 days of receiving your order.

  2. Non-Returnable Items:

    • Certain items are non-returnable, such as personalized/customized products, and items marked as final sale.

  3. How to Initiate a Return:

    • Contact our customer support team at info@nookez.com or through our Contact Us page to request a return authorization.

    • Include your order number, the item(s) you wish to return, the reason for the return and photos.

  4. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

    • We recommend using a trackable shipping method to ensure your return is received.

Refunds

  1. Processing Time:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

    • If approved, your refund will be processed within 5-7 business days.

  2. Refund Method:

    • Refunds will be issued to the original payment method used for the purchase.

    • Please note that shipping costs are non-refundable unless the return is due to an error on our part.

  3. Late or Missing Refunds:

    • If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider first.

    • If the issue persists, contact us at info@nookez.com for assistance.

Exchanges

  • If you need to exchange an item for a different size, color, or product, please contact us at info@nookez.com. Exchanges are subject to product availability and must be from OUR collection.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at info@nookez.com. We will gladly replace the item or issue a full refund, including return shipping costs.